|
If The Richmond Group does something it does it better than everyone else, or not at all. There are no half measures. This applies to everything from the way we run our call centres to the way we make sandwiches or fill up our vending machines.
Every Richmond Group employee should love their job, without exception. Enjoy what you do and do what you enjoy. Work towards goals that excite you, choose your attitude, and take pride in your successes. Work hard to enjoy your time at The Richmond Group and help us to help you by being honest about what motivates you and what doesn’t. If you find it impossible to love your job then find a new one that you will love.
Everyone should have the information that they need to be able to make a contribution towards the success of the Group. Everyone should be given the right to communicate their ideas and make their contribution. Communication gives everyone the chance to be a part of the success of the group; Celebration is our chance to benefit from that success.
Act as if every problem is your own personal problem, as if every customer is your personal customer, as if the business was your own. Take responsibility for your actions and the actions of others around you. There is no such thing as somebody else’s problem.
Do what you say you will, when you said you would do it, without exception. By acting with integrity and being reliable with customers and each other we will earn respect and loyalty.
Success requires teamwork. Irrespective of your position you have responsibility for the success and ability of those around you. Developing those around you is a core responsibility for everyone in the company, whether you are a director or it is your first day as a telephone operator. |
