The core values of The Richmond Group define who we are and what we stand for. Every decision that’s made, every new direction that we take is done specifically to get closer to these values. They’re the keys to our continued success and if you want to be part of it, you’ll need to embody every one of them.
Be The Best
If the Richmond Group does something, it does it better than everyone else or not at all – there are no half measures. This applies to everything from how we run our call centres to the way we make sandwiches or fill up our vending machines. Take inspiration from greatness wherever it exists. Stay hungry to improve, never accept the status quo. When you run out of people to beat in your own industry, look elsewhere. Someone somewhere is always better than you – find them, take them apart, improve their model and beat them.
Speed Through Simplicity
Make sure everything we do would make sense to your grandmother. Make things easier for ourselves and our customers wherever possible. Keeping things simple lowers our overheads and allows us to serve more customers. If it can’t be explained in a single sentence, go back to the drawing board.
Have Fun
Every Richmond Group employee should love their job, without exception. Enjoy what you do and do what you enjoy. Work towards goals that excite you, choose your attitude and take pride in your successes. Work hard to enjoy your time at The Richmond Group and help us to help you by being honest about what motivates you and what doesn’t. If you find it impossible to love your job, find a new one that you will love.
Transparency
Everyone should have the information they need to be able to make a contribution towards the success of the group. Be open with your feedback, be honest with customers and your colleagues. Build empathy within your team and with your customers – they have an interest in your success, let them in. Be clear about your minimum standards, make metrics available to everyone, have the important ones front and centre.
Ownership
Act as if every problem is your own personal problem, as if every customer is your personal customer, as if the business was your own. Take responsibility for your actions and the actions of others around you. There’s no such thing as somebody else’s problem. Think bottom up not top down – RG is an economy not a corporation. Be responsible for your own success or failure and train yourself.
